Staples Guarantee & Care Guide
Our Guarantee to You
Staples will, within five years of purchase and at our discretion, either repair or replace free of charge any divan base or mattress which we are satisfied is defective due to faulty materials or poor workmanship.
For any queries regarding warranties and guarantees for this product, please refer to the retailer from which the product was purchased as some offer different and optional levels of cover.
Staples reserve the right to refuse service in circumstances where a new Staples mattress has become defective due to use on an unsatisfactory or second-hand base, or is in an unsanitary condition.
To obtain service please contact, with proof of purchase, the store where you bought your bed. They will thoroughly investigate. After carrying out their inspection, if they identify a fault in materials or workmanship, the store will arrange for the faulty item to be returned for repair or replacement. If identical materials are not available, or if a particular model is no longer in production, we reserve the right to use alternative similar materials or substitute a current model. In particular, we are unable to ensure that divan and mattress covers will match after stocks of covers are exhausted. Following replacement or repair, the guarantee will remain valid from the date of original purchase. This warranty is valid in Great Britain and Northern Ireland only and is in addition to your statutory rights.
Taking care of your new Staples bed
Staples started making fine beds as long ago as 1895, since when we have steadfastly refused to compromise on our high standards. You can therefore be assured that your new bed will give many years of comfort and reliability.
Since you have made a considerable investment in your new Staples bed, we are sure you will want to know how to take care of it, to ensure the reliability and comfort you expect.
General Mattress Care
Your new bed may seem a little strange at first. The chances are that the springs and upholstery in your old bed were not what they used to be. Allow some time for your body to adjust to your new bed and for the fillings to settle.
When first unpacked the mattress may give off a characteristic new smell. This is completely harmless and disappears after a short period of use.
Sitting right on the edge of the bed will put undue strain on the edge and may damage the borders of the mattress. In addition sitting in one position for prolonged periods is not recommended as this may unsettle the fillings.
Please ensure children do not use the bed as a trampoline as this may damage the mattress.
Never fold or roll the mattress, even for temporary storage or removal as this will cause permanent damage to the internal components.
Do not use chemical or detergent cleaners as these may adversely affect not only the covering material and stitching but also some of the cushioning materials used. In the event of soiling, the mattress may be lightly sponged with a weak solution of soap and water. Excessive wetting can damage the fabric.
Vacuuming will lead to unnecessary disturbance of layer fillings and is not recommended. Dust and fluff can be removed from your bed by using a soft brush every few months or when necessary.
Do not overload the storage drawers as they have been designed primarily to hold bed linen, clothing and lightweight items. Excessive weight can cause distortion or damage to the drawers. Over filling them may restrict free movement or cause them to jam.
No mattress is completely colourfast. We recommend you use a mattress protector to protect the mattress from accidental soiling from body moisture or other liquids. This also helps safeguard your guarantee.
Air the mattress regularly. In the morning turn back the bed clothes and leave the bed to air for 20 minutes to allow body moisture to evaporate. This helps prevent the possibility of body moisture reacting with fabric dyes.
You should never use a new Staples mattress on an old or inferior base as this could damage or prematurely age the mattress.
Traditional Pocketed Models
The nesting of the pocketed spring unit means that depending on the method of delivery the mattress may be slightly different in size to the divan base. This difference is normal with pocketed spring mattresses.
Because Staples use generous layers of the finest upholstery materials they may take longer than inferior quality beds to settle evenly. The settlement will first be evident in the most common sleeping positions; this is quite normal and should not concern you.
The mattress should be turned from side to side, and top to tail weekly for the first three months, and subsequently once a month.
Even with this turning there is the possibility that the upholstery in the centre of the mattress may settle more quickly, as the body weight is concentrated there.
This is not a fault, and with correct turning the upholstery will settle evenly over the whole mattress with time.
Non-Turn Pocketed Models
Non-turn mattresses should not be turned as only the top surface is designed for sleeping. You should however rotate them from end to end once a month to even the wear over the sleeping surface.
Memory Foam and Dunlopillo Latex Models
These mattresses should not be turned as only the top surface is designed for sleeping. You should however rotate them from end to end once a month to even the wear over the sleeping surface. Indentation of up to 20mm is completely normal for both memory foam and Dunlopillo Latex.
Due to the unique pressure relieving properties of the memory foam, it can take some time for the body to get used to it. During use the mattress cells will become fully open, which results in the memory foam reacting more quickly. It may therefore feel as if the material is getting softer. However, the pressure relieving properties remain the same and comfort will be improved.
The best base for a Staples mattress is a Staples divan. However, if you have bought a new mattress by itself, you should ensure that the base is good quality and provides proper ventilation and support for the mattress. When used with slatted bases we recommend spaces of 25mm – 63mm (1”- 2½” approx) between slats no wider than 63mm (2½” approx). Do not use a solid plywood or hardboard base or place these materials under the mattress as condensation may build up through lack of ventilation causing deterioration on the underside of the mattress.
Assembly and care of your divan base
To avoid the risk of injury we recommend that 2 people assemble the bed. Remove all protective packaging, staples and wrapping, disposing of them carefully.
Attach castors by pushing them firmly into position by hand and give them a sharp tap with a mallet or piece of wood. Do not use a metal object as this may damage the base.
If the divan base has drawers the castors and headboard bolts can be found in the drawer. If not, they may be found in the base by removing the drawer. If the divan base has no drawers, the castors and headboard bolts are attached to the underside of the divan base. If they are completely missing please contact your retailer.
To fit the headboard, locate the precise bolt holes at the marked points at the end of the base by touch and pierce the fabric with a pair of closed scissors. Use the headboard bolts to clamp the headboard struts to the base.
Headboard bolts should be checked regularly and tightened where necessary to ensure a snug fit.
Thank you for taking the time to read these instructions, following them will help to ensure you enjoy many years of trouble-free service from your new Staples bed. We at Staples are sure you will find your new purchase worthwhile, but remember it may take a little time for you and your new bed to become accustomed to each other. After this short introductory period you will understand why Staples maintain their reputation for craftsmanship in the manufacture of quality beds.